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General Guides

This help centre section is dedicated to articles that can be applied to all systems throughout Yamo.

Access group in Outlook and Teams Manual Firmware Upgrade of Yealink IP phones VoipTools Wallboard - Add/Update Agents Yealink WH62 no audio with Windows 11 How to clear your browser cache How to call national and international phone numbers All articles

3CX

The 3CX phone system is a feature-packed and cost-effective solution that empowers your staff and improves your custo...

3CX Phone System

3CX is a feature-packed and cost-effective phone system that empowers your staff and improves your customer experience.

Setting up the 3CX Softphone IP phone LED (red light) options Can I use a non-Yamo number as my caller ID (ANI) in 3CX? Getting familiar with the Web Client Reinstalling 3CX Web Client on Google Chrome All articles

Microsoft Teams Phone System

Microsoft Teams Phone System allows your staff make and receive calls to landlines using Microsoft Teams.

Updating your Microsoft Teams Call Queue Adjusting your Microsoft Teams voicemail greeting How to add Microsoft 365 Shared Contacts (Global Address List) to Microsoft Teams Setting up your Microsoft Teams Desk Phone All articles

Accounts & Billing

Instructions on managing your account, and information on reading and downloading receipts and invoices.

Setting Up your Twilio Billing Account Updating your payment method Downloading a Yamo Receipt or Invoice How to read your Yamo invoice All articles

3CX Phone System for BPOs

Ensure your outsourcing staff are set up to make and receive calls to and from your client's customers.

What is 3CX Phone System for BPOs Phone Number Porting for BPOs Staff Onboarding for BPOs All articles

Other Products & Services

Information on the other types of products and services that we offer, such as professional services and consulting.

Professional Voiceover for Music On Hold/IVR Announcement All articles

FreePBX Phone System

FreePBX is our original product offered since Yamo began. If you are using FreePBX, speak with us about moving to 3CX!

Configuring you ZoiPer softphone for use with FreePBX Setting up your Yealink T4/T5 series phone Navigating Insight How to manually override time-of-day based call routing Diverting inbound calls to another number Accessing your voicemail All articles