If you have submitted a support request due to issues with your handset, chances are that we will need to remotely access it. We need your phone's IP address to do this. Follow these steps to obtain it (please use the steps for your model of phone).
Press the 'OK' button. The IP address will be listed under 1. IPv4.
Press the settings button, and go to Information > System Info. Your IP address will be listed here.
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