When you receive the welcome email you are presented with valuable information such as your extension details, Web Client login details, and information regarding softphone applications such as for mobile and for your desktop.
Downloading the 3CX Softphone
In order to download the softphone, you will first need your welcome email. If you have not received this, please reach out to our support team here.
Once you have opened the email, scroll down until you reach point 3 labelled - Your Office Extensions Anywhere - The 3CX Apps. Once here, under the instructions, you have a link to download the Windows app.
After you have installed this, your welcome email also has a configuration file specific to your extension in the attachments, please download and open this and it will then configure the application with your details.
Having trouble setting this up?
Please reach out to us here and we will be happy to help.