Support Centre

How to manually override time-of-day based call routing

Mark Harris

This feature is only available on FreePBX. If you are using 3CX, *641 sets IN OFFICE HOURS, *642 sets OUT OF OFFICE HOURS. When done, dial *64 to go back to normal.


If you have time-of-day based routing (also called a Time Condition) configured on your phone system, you may need to override the rule. For example, you may have a rule that sends all incoming calls to voicemail after 5 PM, and you are working late today. Or, all staff may be leaving the office early and hence need to have your after-hours routing start early.


First, dial the feature code for the time condition from your IP phone or softphone. This should be a star (*) followed by three digits.

If prompted, enter the feature code PIN.

The time condition will now be overridden.

Need more help?

If the above steps did not resolve your issue, you can raise a case with our team by clicking here. We may verify that you have completed the above steps, so don't forget to try!

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