This article will take you through the steps to set up Sennheiser headsets.
Configuring the device
In order to use a Sennheiser device, you will first need to download the software from their website here.
- Using the link above download and install Sennheiser EPOS Connect (formerly HeadSetup Pro).
- Once this has been installed, restart your computer
- Once you have restarted your computer you should be able to use the headset with the 3CX Softphone for Windows.
- Navigate to your 3CX Web Client and select the Sennheiser option from the Use Headset integration option. This can be found in Settings -> Personalise -> Audio/Video -> Use Headset Integration.
If the above steps did not resolve your issue, you can raise a case with our team by clicking here. We may verify that you have completed the above steps, so don't forget to try!