Using the management console you can adjust extension permissions as needed, this can be helpful if you need to give a specific user certain abilities regarding calls.

Different rights

There are many rights that you can give to a user, these include:

• Seeing members (by default users can see this)
• Seeing group calls (by default users can see this)
• Showing status to group members (this will show others if you are online, on a call, etc)
• Divert, Transfer, pickup options
• Barge in, whisper or listen to calls (only available on certain versions)
• Intercome and parking calls
• IVR control
• Managing the company phonebook

Updating a user

Once you have logged into the management console, please follow these steps to enable further options:

• On the left-hand side, click on extensions
• Locate the extension you wish to update
• On the horizontal menu up the top, click on "Rights"
• Once you have that page up you can tick the relevant options required, we have included some of the rights that you can enable/disable on this page to help as a guide

Need help?

If the above steps did not resolve your issue, you can raise a case with our team by clicking here. We may verify that you have completed the above steps, so don't forget to try!