Support Centre

Transfer your existing phone number(s) to Yamo

Matthew Fletcher

If you have a phone number or range of numbers that your customers already use to contact you, you can transfer (known as porting) it to Yamo.

Charges apply for transferring your phone number. Speak to our team to learn more.

Important information

Before you transfer your number to Yamo, it is important that you read the following information.

  • If you port a phone number that has a service (internet, hunt, fax, etc.) attached to it, that service will be disconnected when the port completes. Speak with your existing carrier for more information. 
  • Ensure that all information in the Port Authorisation Form is accurate, including if it has a complex number attached or not. This is typically the reason for a port to fail.
  • Ensure that any diversion from your current number to a temporary number is postpaid. If you request a pre-paid diversion, it will cause the port to fail.
  • You must ensure that the phone number remains active with the losing provider during the entire porting process. Inactive phone numbers will cause the port to fail.
  • Charges for porting will occur on submission, including for failed ports. Failed ports need to be resubmitted.
  • The estimated completion time for ports is 6 weeks. To get around this, we provide a temporary number to divert your main phone number to, so you can accept calls on your new system faster.

How to transfer your number(s) to Yamo

Step 1: Send us the required information

  1. Open a ticket with us at Set the subject to "Port my number". In the description, specify how you would like us to configure inbound routing for this number, if at all.
  2. Obtain a copy of a phone bill from the existing carrier and attach it to the ticket. This phone bill must be no more than 60 days old.
  3. Our team will send you a PAF (Porting Authority Form) to complete. This allows us to transfer the number from your old carrier on your behalf. Fill this out and attach the completed form to the ticket.

Step 2: Yamo submits the transfer request

  1. Yamo will respond by providing you with a temporary local number. This number will share the routing that you specified in Step 1.
  2. Contact your old provider and ask them to divert calls to this temporary number. You must ensure that the diversion type is post-paid. Pre-paid diversions will cause the port to fail.
  3. Once the diversion is in place, test a call to your customer-facing number to ensure that the diversion works.

Step 3: Yamo updates you on the port progress

Periodically, our team will send updates to your open ticket about the progress of the number transfer. If any issues are encountered, you will be made aware at this stage and we will work with you to resolve.

Step 4: Port order accepted and scheduled

At this stage, Yamo will advise you of the port cutover date. If this cutover date is not suitable, please reply back to the notification straight away so that we can find a date and time that suits you.

Step 5: Cutover 

  1. Once the transfer is complete, our team will let you know.
  2. Test the number to ensure that it's working. Place a call to your transferred number from your mobile phone and ensure that calls are reaching your phone system.
  3. Finally, Yamo will decommission your temporary number.

Need help?

If you are unsure of anything regarding porting, please don't hesitate to raise a case with our team by clicking here. We will be more than happy to go over any information you are unsure of to ensure that we are able to provide a smooth transition from your current carrier to us.

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