As part of the Unifi system you can have alerts sent out to users if there are any issues on the network. If you have administrator access you should be able to follow the below solution to add alerts to a user account.
Adding a user to the alert system
On the dashboard you will notice a settings cog on the bottom left, please click this to open up your settings menu.
From there, navigate to Admins -> Network Administrators, from there, hover over the user and next to the Permissions tab on the right-hand side you should see the edit button, please click that.
Once you have done the above a menu will open up on the right side, scroll down until you see "Alerts" and click to expand this. From there enable the alert emails and any other settings that you require, ensuring you click apply once you have finished.
If the above steps did not resolve your issue, you can raise a case with our team by clicking here. We may verify that you have completed the above steps, so don't forget to try!