While the 3CX Extension can be a useful feature, the most up to date softphone for 3CX is the Web Client with the added bonus of this being straight in your web browser.
Removing the 3CX Extension
- Navigate to chrome://extensions/ and find the 3CX icon.
- Toggle off the 3CX icon by moving the slider to the left as shown below
Enabling the WebClient
After the above steps, you need to switch off the browser extension on the WebClient page. Currently, it should look like this in the top right of your WebClient
To remove this all you need to do is refresh the page, you can do this by clicking the F5 key, or by pressing CTRL + R to reload the page. After this has refreshed it should display Web Client in the same location with access to the phone in the keypad icon to the left.
If the above steps did not resolve your issue, you can raise a case with our team by clicking here. We may verify that you have completed the above steps, so don't forget to try!