This guide is designed to go over registering an extension with a physical phone. For information on registering a softphone, please click here. 

Prerequisites

Before attempting to set up your phone you would need to have the following credentials:

• Domain - This is the URL of the phone system
• SIP Username & Authorisation username - This references the extensions number.
• SIP Password - This is the password of the extension.
• Handset login details - These are the default login credentials. These should be admin/admin

Steps

1. After logging into the phone navigate to the Account page
2. Ensure that it is set to Enabled.
3. Fill in all the information:
   1. Label - This can be the name of the user.
   2. Display Name - This would also be the name of the user.
   3. Register Name and Username - Both of these would be the extension.
   4. Password - This is the password of the extension
   5. SIP Server 1 Server Host - This would be the domain URL
   6. Click Ok.

After a few moments, the register status should show as registered. The phone is now ready for use.

Need help?

If the above steps did not resolve your issue, you can raise a case with our team by clicking here. We may verify that you have completed the above steps, so don't forget to try!

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